Admin Assistant (Sc5)
Lewisham Council
Who You Are
You are an approachable, resilient, and resident-focused individual with an awareness of and commitment to equality of access and opportunity in a diverse community. You possess an understanding of waste management practices, environmental sustainability, waste contamination issues, and recycling challenges. You have knowledge of the Council's corporate complaints policy, procedures, and relevant data protection requirements. You communicate effectively, can work both independently and as part of a team, and are capable of building professional relationships with diverse stakeholders.
What the Job Involves
As an Admin Officer, you will serve as the primary contact for public complaints and inquiries related to Street Environment Services. You will manage cases from start to resolution, collaborating with operational staff to gather evidence and establish facts. You'll communicate outcomes in plain English and provide waste and recycling advice, joining community events and workshops to encourage waste reduction and recycling. Additionally, you will support waste contamination policy, monitor compliance, draft correspondence, and handle personal data confidentially while maintaining accurate records throughout the process.
Skills
- Excellent verbal and written communication
- High attention to detail and accuracy
- Proficient in casework and complaint resolution
- Ability to learn and use ICT software packages
- Able to work collaboratively and independently
- High level of professionalism and confidentiality