Lettings Officer - (SC6)
Lewisham Council
Who You Are
You are a collaborative, organized and efficient professional who takes responsibility for your personal growth and development. Because of this, you are experienced in lettings services and possess excellent customer service skills. You are confident in your ability to adhere to timelines, and you place a high regard on quality and accuracy of your work. You comprehend and adhere to policies, procedures, and financial regulations. Prosperously, you manage tenant-related activities, ensuring high-grade service is tailored to residents.
What the Job Involves
You'll be responsible for presenting an effective lettings service for Lewisham Council-managed properties. You'll contribute to tenancy-related tasks, prepare sign-up packs, manage data administration, and provide quality responses to all inquiries. Additionally, you will collaborate with internal and external partners, ensuring the lettings service is high quality and efficient. Based on operational needs, you may be tasked to perform other duties.
Skills
- Efficient customer service
- Data administration and record keeping
- Knowledge of housing and tenancy policies
- Ability to anticipate voids and manage properties
- Excellent collaboration and teamwork
- Strong communication skills
- Resilient and adaptable
- Strong attention to detail
- Working knowledge of HR policies, Health & Safety, and Equality & Diversity regulations