Receptionist (Scale 5)

Who You Are

You are a dedicated professional committed to providing high-level customer service in a dynamic environment. You demonstrate a strong understanding of equality, diversity, and Best Practice Customer Service. A flexible and adaptable approach, strong interpersonal skills, and the ability to handle challenging situations are essential for this role.

What the Job Involves

This role entails offering professional reception services including meeting, greeting, and signposting visitors. You will manage enquiries, issue passes, and support customers, including those who are vulnerable, with various tasks. Responsibilities also include handling difficult visitors, managing meeting room logistics, ensuring Health and Safety compliance, and performing civic duties for smooth conference operations. Additional duties involve training new staff, maintaining efficient service delivery, and supporting the Front of House Operations Manager.

Skills

• Excellent customer service skills
• Time management
• Written and verbal communication
• Administrative and organisational
• ICT proficiency
• Problem-solving
• Performance management
• Emergency handling