Housing Officer SO1
Lewisham Council
Role
Who You Are
As a Housing Officer, you are a proactive and independent professional focused on delivering high-quality and resident-centered housing management services. You are skilled in building strong relationships with residents, identifying issues early, and supporting tenants in maintaining their tenancies. With excellent communication skills and sound judgement, you contribute to creating safer and stronger communities.
What the Job Involves
Your role involves managing day-to-day tenancy enquiries, handling complaints, building strong community ties, supporting residents' wellbeing, and addressing anti-social behaviour and tenancy breaches. You will provide a high level of customer service, respond to complaints, and collaborate with internal and external partners to address complex issues. Maintaining up-to-date knowledge of relevant legislation and policy is essential to delivering your responsibilities effectively.
Skills
- Excellent communication skills
- Sound judgement and decision-making
- Proactive and independent working style
- Strong relationship-building abilities
- Customer-focused service delivery
- Knowledge of relevant legislation and policies
- Ability to handle complaints and feedback effectively
- Case management and documentation skills