Senior Business Support Officer (SO1)
London Borough of Islington
Role
Who You Are
You are a detail-oriented individual with a strong focus on customer service and the ability to handle a variety of housing management tasks. You thrive in a dynamic environment, excel at communicating through multiple channels, and are committed to resolving issues promptly and efficiently. You have a proactive approach to identifying opportunities for improvement and early intervention in housing services.
What the Job Involves
The role involves providing comprehensive and customer-centric housing management services across the borough. You will handle diverse service requests from residents and non-residents, ensuring efficient and timely resolution. Key responsibilities include responding to inquiries via phone, email, websites, and apps, conducting regular site audits, and ensuring compliance with housing asset usage. You will also be involved in promoting and managing vacant assets, conducting site visits, and maintaining accurate documentation and adherence to policies.
Skills
- Customer service excellence
- Efficient communication via multiple channels
- Problem-solving and early intervention
- Attention to detail and compliance
- Proactive asset management
- Organizational skills