Business Support Officer (Grade 4)

Job Description: Business Support Officer

Who You Are

You are a communicative and organized individual with at least two years of experience in customer and partner engagement. You hold a minimum of 5 GCSEs (A-C) or an NVQ Level 2, or have relevant experience. You are capable of showing empathy towards the bereaved and are familiar with Windows-based software.

What the Job Involves

The Business Support Officer provides clerical and administrative support to the team leader and assists customers with their enquiries. You will communicate with customers and partners of the crematorium, handle administrative tasks related to cremations, process payments, and help build effective relationships with partners. Additionally, you will assist customers with enquiries relating to funerals and memorials and perform other related duties as necessary.

Skills

• Effective verbal and written communication
• Planning and organizing workloads
• Empathy towards the bereaved
• Competence with Windows-based software
• Literacy and numeracy skills