Temporary Accommodation Placement Officer L3Z1

Who You Are

We are looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. You will be passionate about ensuring that services are delivered in a relational and compassionate way, with the best outcomes for residents at its heart. You believe everyone has the right to a home that is decent, safe, and warm, and you actively support people as early as possible. You believe in making services approachable, transparent, and equitable, and emphasize collaboration and connection.

What the job involves

The Temporary Accommodation Placements Officer is a key member of the TA placements team, responsible for supporting residents into temporary accommodation and ensuring Camden allocates suitable emergency and temporary accommodation according to housing legislation and guidance. Key responsibilities include sourcing appropriate temporary housing, facilitating the allocation process, and coordinating with various housing services to improve outcomes. Duties also include managing housing system records, signing up households, handling relocation logistics, and advising residents on housing options.

Skills

• Proactive problem-solving and support
• Collaboration and communication
• Data and digital proficiency
• Commitment to equality, diversity, and inclusion
• Understanding of safety and wellbeing measures
• Knowledge of housing legislation and frameworks
• Customer service experience, especially with vulnerable groups
• Strong verbal and written communication skills
• Administrative and organizational skills
• Proficiency with information and communication technology