Housing Officer (LBR07)

Who You Are

We are seeking a resilient and proactive individual who is adept at thinking on their feet and handling challenging situations. You relish taking on challenges and are capable of dealing with confrontation calmly and effectively. Creativity and attention to detail are crucial for developing solutions to assist residents. You must be comfortable with lone working and flexible with your time for occasional out of hours meetings. A full driving license and daily access to a car are essential for this role.

What the Job Involves

This full-time, 36-hour per week position is based at the Orchard Housing Office and requires you to start as soon as possible for a one-year tenure. The role includes:

• Identifying vulnerable residents and collaborating with partner agencies to ensure their safety and tenancy sustainability
• Handling all aspects of Tenancy Management, including successions, assignments, mutual exchanges, legal issues, boundary disputes, and property damage
• Managing anti-social behaviour through proactive case management, negotiation, solution finding, victim updates, and maintaining detailed records

Skills

• Resilience and self-starting attitude
• Excellent problem-solving skills
• Strong negotiation abilities
• Detail-oriented with strong record-keeping capabilities
• Creativity in solution development
• Ability to work independently and manage time effectively
• Full driving license and car access