Neighbourhood Housing Officer (Grade H)

Who You Are

You are a dedicated professional with a deep understanding of the Social Housing Sector. Your passion for community engagement and lease management drives you to ensure the highest standards in your work. You are committed to promoting equality and fostering thriving communities. You have a willingness to work outside of standard hours when necessary and are eager to be a proactive force within the Housing & Regeneration Directorate.

What the Job Involves

As a Neighbourhood Housing Officer, you will provide outstanding tenancy and leasehold management services, ensuring our estates are vibrant communities. Your role involves engaging residents in neighbourhood management through regular inspections and resolving issues like low-level nuisance and anti-social behaviour. You will support tenancies to prevent homelessness, manage breaches of lease, and be proactive in addressing community needs. Additionally, you will assist with the lettings process, present tenancy data as required, and provide high-quality responses to inquiries from stakeholders.

Skills

• Strong written and verbal communication
• Effective negotiation and influencing
• Ability to provide clear advice on Council services
• Proactive problem-solving, especially in nuisance and anti-social behaviour
• Data preparation and presentation
• Understanding of housing policies and procedures
• Experience in the Social Housing Sector
• Engagement with resident groups and effective inspection handling