Council Tax Officer / Revenues & Benefits Officer (SO1)

Who You Are

This role requires someone who is detail-oriented and capable of effectively managing council tax accounts and other revenue streams. You are resilient and highly organized, with a strong understanding of legislative requirements and financial procedures. You take ownership of your responsibilities, continually seeking to maximize efficiency in debt recovery processes while maintaining high service standards for customers. You possess excellent communication skills to interact confidently with internal and external contacts.

What the Job Involves

As an administrator, your primary focus will be on the effective management and recovery of Council Tax and debts in line with legislation. You will prepare cases and represent the Council in various courts and tribunals, assist in the management of enforcement agents, and maximize debt collection efforts in accordance with statutory regulations. You will proactively respond to various customer inquiries and handle challenging queries and complaints with professionalism. Additionally, you will devise and implement efficient processes, maintain accurate records, contribute to performance evaluations, and mentor junior staff as directed, all while ensuring compliance with data protection regulations.

Skills

• Strong knowledge of relevant legislation and financial procedures
• Excellent communication and interpersonal skills
• Proficiency in managing and recovering debts
• Experience representing cases in court
• Ability to manage and supervise enforcement agents
• Capacity to mentor and train junior staff
• Commitment to customer service and equal opportunity principles
• Competence in maintaining accurate records and data protection